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Auto insurance: complaint rankings

How often each insurer is complained about in Texas, relative to how many policies it writes there.

The complaint index divides a company's share of confirmed complaints by its share of policies in force. 1.00 is the state average and lower is better.32 companies shown, each with at least 25,000 policies and 5 confirmed complaints — below those thresholds the ratio is unstable. Median here is 1.30. Source: Texas Department of Insurance, 2024.

#	Company	Index	Complaints	Policies
1	TEXAS FARM BUREAU UNDERWRITERS · TEXAS FARM BUREAU MUT Group	0.27	6	204,541
2	GEICO TX CNTY MUT INS CO · BERKSHIRE HATHAWAY Group	0.43	27	583,727
3	STATE FARM MUT AUTO INS CO · STATE FARM Group	0.48	202	3,907,595
4	STATE FARM CNTY MUT INS CO OF TX · STATE FARM Group	0.52	10	178,925
5	GOVERNMENT EMPLOYEES INS CO · BERKSHIRE HATHAWAY Group	0.57	5	82,518
6	FOREMOST CNTY MUT INS CO · FARMERS INS Group	0.58	14	226,189
7	GEICO CNTY MUT INS CO · BERKSHIRE HATHAWAY Group	0.62	26	390,583
8	MID CENTURY INS CO OF TX · FARMERS INS Group	0.65	9	130,226
9	PROGRESSIVE CNTY MUT INS CO · PROGRESSIVE Group	0.67	212	2,968,511
10	CONSUMERS CNTY MUT INS CO	0.72	16	208,859
11	DAIRYLAND CNTY MUT INS CO OF TX · SENTRY INS Group	0.73	6	77,093
12	LIBERTY CNTY MUT INS CO · LIBERTY MUT Group	0.77	24	293,224
13	ALLSTATE FIRE & CAS INS CO · ALLSTATE INS Group	0.95	77	759,602
14	FARMERS TX CNTY MUT INS CO · FARMERS INS Group	1.00	24	224,811
15	ALINSCO INS CO	1.13	6	49,870
16	AMERICAN ACCESS CAS CO · KEMPER CORP Group	1.19	7	55,070
17	AUTO CLUB CNTY MUT INS CO · AUTO CLUB ENTERPRISES INS Group	1.30	34	244,857
18	REDPOINT CNTY MUT INS CO · INCLINE INS Group LLC GRP	1.35	114	790,813
19	TEXAS FARM BUREAU MUT INS CO · TEXAS FARM BUREAU MUT Group	1.63	17	97,814
20	UNITED SERV AUTOMOBILE ASSN · UNITED SERV AUTOMOBILE ASSN Group	1.64	43	245,812
21	USAA GEN IND CO · UNITED SERV AUTOMOBILE ASSN Group	1.65	36	204,165
22	GARRISON PROP & CAS INS CO · UNITED SERV AUTOMOBILE ASSN Group	1.93	37	179,314
23	OLD AMER CNTY MUT FIRE INS CO · ORPHEUS Group	2.03	60	275,860
24	USAA CAS INS CO · UNITED SERV AUTOMOBILE ASSN Group	2.11	58	257,542
25	FARMERS PROP & CAS INS CO · FARMERS INS Group	2.16	6	25,968
26	GOAUTO INS CO · GOAUTO Group	2.37	11	43,357
27	FALCON INS CO	2.41	12	46,530
28	HOME STATE CNTY MUT INS CO · HOME STATE INS Group	2.67	100	350,473
29	INFINITY CNTY MUT INS CO · KEMPER CORP Group	3.07	21	63,889
30	MGA INS CO INC · STATE FARM Group	3.14	11	32,744
31	LOYA INS CO · LOYA Group	6.09	117	179,689
32	TESLA PROP & CAS INC · TESLA INC Group	14.28	65	42,589

How to read this

A low index means fewer complaints than you would expect for a company of that size. It is not a measure of price, coverage quality, or how a claim would be handled in your case. It reflects Texas policyholders only, and a company's record can differ substantially in other states.

Companies writing under 25,000 policies are excluded because the ratio becomes unstable at low volumes — one complaint against a few hundred policies produces a meaningless number.

Source: Texas Department of Insurance complaint index and policy counts, 2024. Company identity from the NAIC Detailed Listing of Companies, June 2026. This is not a rating, ranking of quality, or recommendation.