Compare insurance companies

Most comparison sites rank insurers by price or by their own scoring. These tables use one thing only: how often each company is complained about to its regulator, measured against how many policies it actually writes.

What the complaint index means

A regulator confirms a complaint when it finds the consumer had a legitimate grievance. The index compares a company's share of those complaints with its share of policies in force. An index of 1.00 is exactly average for the state. An index of 0.50 means half as many complaints as its size would predict; 2.00 means twice as many.

It is a useful signal and a limited one. It says nothing about price, coverage breadth, or how your particular claim would be handled. It also measures one state at a time — a company's record in Texas may differ from its record elsewhere.

Where the data comes from

• Texas Department of Insurance — complaint index and policy counts by company and line, 2024
• New York Department of Financial Services — auto complaint rankings, 2009 to 2024
• Connecticut Insurance Department — individual complaint records with reasons and outcomes

Each regulator measures complaints differently, so figures are not comparable between states. We show them separately rather than combining them into a single score.