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Life insurance and annuities: complaint rankings
Life and annuity complaint records in Texas, weighted by policies in force.
The complaint index divides a company's share of confirmed complaints by its share of policies in force. 1.00 is the state average and lower is better.15 companies shown, each with at least 25,000 policies and 5 confirmed complaints — below those thresholds the ratio is unstable. Median here is 35.94. Source: Texas Department of Insurance, 2024.
| # | Company | Index | Complaints | Policies |
|---|---|---|---|---|
| 1 | METROPOLITAN LIFE INS CO · METROPOLITAN Group | 4.97 | 8 | 3,009,655 |
| 2 | UNITED OF OMAHA LIFE INS CO · MUTUAL OF OMAHA Group | 7.08 | 3 | 791,916 |
| 3 | LINCOLN NATL LIFE INS CO · LINCOLN NATL Group | 8.80 | 6 | 1,274,273 |
| 4 | STATE FARM LIFE INS CO · STATE FARM Group | 9.62 | 4 | 777,143 |
| 5 | PRUDENTIAL INS CO OF AMER · PRUDENTIAL OF AMER Group | 10.39 | 6 | 1,078,856 |
| 6 | GLOBE LIFE & ACCIDENT INS CO · GLOBE LIFE INC Group | 14.77 | 6 | 758,851 |
| 7 | AMERICAN GEN LIFE INS CO · COREBRIDGE FINANCIAL Group | 32.42 | 10 | 576,267 |
| 8 | AMERICAN NATL INS CO · BROOKFIELD WEALTH SOLUTIONS Group | 35.94 | 12 | 623,960 |
| 9 | JACKSON NATL LIFE INS CO · JACKSON NATL Group | 47.90 | 4 | 156,051 |
| 10 | ALLIANZ LIFE INS CO OF N AMER · ALLIANZ INS Group | 49.05 | 3 | 114,273 |
| 11 | KNIGHTS OF COLUMBUS | 56.60 | 4 | 132,045 |
| 12 | ATHENE ANN & LIFE CO · APOLLO GLOBAL MGMT Group | 59.54 | 4 | 125,538 |
| 13 | FIDELITY & GUAR LIFE INS CO · FIDELITY NATL FIN INC Group | 65.11 | 3 | 86,096 |
| 14 | TRANSAMERICA LIFE INS CO · AEGON US HOLDING Group | 120.50 | 24 | 372,157 |
| 15 | COLONIAL PENN LIFE INS CO · CNO FINANCIAL Group | 134.16 | 4 | 55,712 |
How to read this
A low index means fewer complaints than you would expect for a company of that size. It is not a measure of price, coverage quality, or how a claim would be handled in your case. It reflects Texas policyholders only, and a company's record can differ substantially in other states.
Companies writing under 25,000 policies are excluded because the ratio becomes unstable at low volumes — one complaint against a few hundred policies produces a meaningless number.
Source: Texas Department of Insurance complaint index and policy counts, 2024. Company identity from the NAIC Detailed Listing of Companies, June 2026. This is not a rating, ranking of quality, or recommendation.