JOHN HANCOCK LIFE Insurance Company USA
| NAIC company code | 65838 |
| State of domicile | MI |
| Lines written | Life |
| Group | JOHN HANCOCK Group |
| Address | 200 BERKELEY STREET, BOSTON MA 02116-5010 |
| Phone | 617-572-6000 |
Texas complaint index, 2024
An index of 1.00 is the state average. Lower is better. Source: Texas Department of Insurance.
| Line | Index | Complaints | Policies |
|---|---|---|---|
| Accident and Health | 0.01 | 5 | 88,938,659 |
Connecticut complaints, 2020–2026
204 complaints filed with the Connecticut Insurance Department. Consumers recovered $826,431.
| Claim Handling | 134 |
| PolicyHolder Service | 31 |
| Marketing & Sales | 19 |
| Underwriting | 17 |
Texas agency network
1,141 licensed Texas agencies are appointed to sell this company's products. An appointment is a formal authorisation filed with the state regulator.
Cities with the most appointed agencies:
| Houston | 93 |
| Dallas | 52 |
| Austin | 37 |
| San Antonio | 31 |
| Fort Worth | 18 |
| Plano | 15 |
| Sugar Land | 14 |
| New York | 12 |
| Miami | 12 |
| San Diego | 10 |
Source: Texas Department of Insurance active appointments. Texas only — this company may be appointed with many more agencies in other states.
Company data from the NAIC Detailed Listing of Companies, June 2026. Complaint data from state insurance regulators. Each state measures complaints differently, so figures are not comparable between states. This is not a rating or a recommendation.