CHARTER OAK FIRE Insurance Company
| NAIC company code | 25615 |
| State of domicile | CT |
| Lines written | Property & Casualty |
| Group | TRAVELERS Group |
| Address | ONE TOWER SQUARE, HARTFORD CT 6183 |
| Phone | 860-277-0111 |
New York auto complaint ranking
Ranked against other New York auto insurers by complaints per dollar of premium.16 years of data. Source: NY Department of Financial Services.
| Year | Rank | Complaints | Upheld | Premium |
|---|---|---|---|---|
| 2024 | 45 | 1 | 0 | $1.7M |
| 2023 | 49 | 4 | 0 | $1.8M |
| 2022 | 53 | 0 | 0 | $2M |
| 2021 | 68 | 1 | 0 | $2.2M |
| 2020 | 49 | 1 | 0 | $2.4M |
| 2019 | 55 | 0 | 0 | $2.8M |
| 2018 | 61 | 1 | 0 | $3.1M |
| 2017 | 54 | 0 | 0 | $3.7M |
| 2016 | 52 | 1 | 0 | $4.4M |
| 2015 | 52 | 1 | 0 | $4.4M |
Connecticut complaints, 2022–2026
32 complaints filed with the Connecticut Insurance Department. Consumers recovered $2,494.
| Claim Handling | 27 |
| Underwriting | 3 |
Texas agency network
2,484 licensed Texas agencies are appointed to sell this company's products. An appointment is a formal authorisation filed with the state regulator.
Cities with the most appointed agencies:
| Dallas | 73 |
| Houston | 66 |
| San Antonio | 51 |
| Austin | 44 |
| Atlanta | 26 |
| Plano | 25 |
| Grand Rapids | 23 |
| Chicago | 18 |
| Fort Worth | 18 |
| El Paso | 17 |
Source: Texas Department of Insurance active appointments. Texas only — this company may be appointed with many more agencies in other states.
Company data from the NAIC Detailed Listing of Companies, June 2026. Complaint data from state insurance regulators. Each state measures complaints differently, so figures are not comparable between states. This is not a rating or a recommendation.